Crate & Barrel

My husband & I registered here for our wedding & were so happy with all of the gifts that we received for our home. I returned to the store for a design consultation & the team was very accommodating with my schedule. Peter did a great job helping with the design & my living room looks awesome! I could not be happier with the Crate & Barrel staff & the products itself.

Me and my girlfriend went to this store to look around and plan for redecorating our home. The staff profiled my girlfriend and very obviously followed us around the store the entire time we were there, blatantly interrupted private conversations and was overall disrespectful. Wendy was very nice but also seemed to be in charge and playing “nice cop”. The lady with the cane on the other hand was very disrespectful and rude. Initially we both loved what we saw but after this unfortunate first impression of the staff we will never be back.

Terrible customer service! Simply horrible. I reached out to have a virtual consultation with Crate and Barrel over a month ago to have my living room, dining room, kitchen breakfast nook, basement, and bedroom furniture replaced. It took them several weeks to contact me to schedule an appointment. When they called, I was encouraged to have an in home consultation instead. I had the appointment for over two weeks, and rearrange my schedule and meetings to be available. A day before the consultation they called to say they won’t do a consultation unless I come into the store FIRST to try all the products. I explained that I know their products and would “test out the couches” once my design was ready. I then asked why they wouldn’t have explained this when they originally encouraged me to have an in home consultation. The woman was extremely rude and condescending. It was clear she wasn’t interested in driving to Ann Arbor for the consultation. We would have spent tens of thousands of dollars replacing our furniture, and will now go with a different company who provides better customer service. I will be sure to tell all of my friends to stay away from this Crate and Barrel. It is VERY poorly managed.

I loved the layout of this store, and it had so many different decor ideas, not all one style like some decor stores. There were so many interesting items to choose from at excellent prices. I loved their holiday table placings and their merchandise was conveniently located by the displays. I also had several staff members offer to help, and they were all polite and friendly. I bought a navy hurricane hurricane vase for only about $30, and a paper faux birch branch displayed in the photos below. I will probably ship their online store as well for more items!

I would not recommend ever shopping here. I bought a set of dishes that left scratches all over my tabletop the first time we used them. I went back to the store to tell them what happened and they didn’t care. The manages just said I could return them. $1300 worth of damage to my table and not even an apology or gift card from the company. It was sent to their insurance company who asked for my info and never contacted me again. The worst customer service I’ve ever had.

Worst customer service ever! In-store, online and over the phone are all equally as bad. Rewards expire before delivery, virtually impossible to correct. Rarely have I had a smooth experience with C&B. Won't be opening this door of problems ever again. This company is terrible to deal with from start to finish. Not at all worth the hassle.